Discover

How big is the problem?

Of all Walmart shipping orders within a two week period in June 2022, 30.6% were split among separate deliveries. This means when a customer purchased multiple items in the same order, the items were delivered separately.

In a perfect world, if we eliminate all such split orders for shipping, it will result in $404M annualized savings!

What causes split orders?

Split orders happen for several reasons. There are 3 main contributing factors:

1. Estimated Delivery Date

2. Origin/Node ID (Fulfillment center, Store etc.,)

3. Carrier 

Changes to one or more of the above will result in an order getting split. Alternatively, if one or more of the above attributes are different for an order, it will result in a split.

Define

Scope

In-scope:

• Fulfillment types:

  • Unscheduled delivery orders

  • 1P Shipping (Fulfillment Center)

  • Ship from Store

  • Drop Ship Vendor

  • Third Party Shipping fulfilled via Walmart Fulfillment Services

• Consolidate items within the same order.

Out of scope:

• Fulfillment types:

  • Sheduled delivery orders

  • Third party shipping outside of Walmart Fulfillment Services

  • Freight shipping

• Consolidation of items across different orders, or consolidation across different orders.

Input metrics

1. Split orders

   1. Control: With fastest promise option (current experience)

   2. Test: With consolidated shipping/ batching orders

2. Packages per order

3. Item/units per package under consolidated shipping

4. Opt-in rate

Explorations

Iterations

Challenges

• Due to a tech constraint for the timeline provided from engineering I was unable to provide clear copy on the number of deliveries on the second button but I worked with my copy writer and PMs to align on the next best option for users.

• Ambitious UX deadlines set by product caused rushed work and conflicting priorities that had to be escalated to complete this project on time.

Mobile

Users can now easily consolidate their shipping baskets, when applicable, into fewer deliveries for a more relaxed delivery date.

• For mobile I handed off ADA compliant specs for iOS, mobile web and Android

desktop

• Handed off ADA compliant specs for desktop

In summary, we are surfacing it ~2% of all checkout baskets about 7% of shipping baskets. 

The opt-in rate: 33%

Work is underway to:

•  Extend the capability beyond 1st party to Walmart Fulfillment Services items as well

• AB test to lead with dates in choice options.

Both inflight for Q2, 2024.